Privacy Policy

1. Introduction

Welcome to ElderWell ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (elderwellcare.com) and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

• Personal Information: We collect information you voluntarily provide when you request a consultation, fill out a contact form, or email us. This may include your name, email address, phone number, and brief details about your inquiry.
• Derivative Data & Cookies: Our website may automatically collect non-identifiable information as you navigate our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. We may use cookies and similar tracking technologies to improve user experience and analyze website traffic.

3. SMS and Text Messaging

By providing your phone number to ElderWell, you consent to receive SMS/text messages regarding appointments, service inquiries, and general communications. Message and data rates may apply. You may opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us. We will not sell, rent, or share your phone number with third parties for their promotional purposes without your explicit consent.

4. Protected Health Information (PHI) & HIPAA Compliance

While our public website provides general information and allows you to submit initial inquiries, formal clinical intake, care management, and therapy sessions are conducted through our secure, HIPAA-compliant client portal (SimplePractice/ClientSecure). We take the privacy of your health information seriously and comply with all applicable state and federal regulations regarding patient confidentiality. Any PHI submitted through our secure portal is governed by our separate Notice of Privacy Practices, which is provided to clients upon intake.

5. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations.
• Provide, operate, and maintain our website and services.
• Improve our website, user experience, and service offerings.
• Send administrative information, such as appointment reminders or policy updates.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following situations:

• Service Providers: We may share your information with third-party vendors (like our secure EHR provider) who perform services for us and are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or a government agency).

7. Data Security and Retention

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. State-Specific Privacy Rights (California)

If you are a resident of California, you may have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These include the right to request access to the specific pieces of personal information we have collected about you, the right to request deletion of your information, and the right to opt-out of the sale of your information (though we do not sell your personal data). To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website contains links to third-party services (such as Thrizer and Superbills). We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to read their respective privacy policies before providing them with any personal information.

10. Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from minors. If you become aware that we have collected information from a child, please contact us so we can delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Effective Date" at the top of this policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@elderwellcare.com
Address: 8880 Rio San Diego Dr, Ste 800, San Diego, CA